An engagement checklist—not a certification claim.
These are controls and questions to resolve during due diligence and kickoff. The signed agreement governs the engagement. This page is not a substitute for client security review, contractual terms, or applicable legal advice.
Confidentiality and ownership
Agree confidentiality terms, permitted use, background IP, deliverable ownership, and any publication rights in the contract. Public case studies require separate authorization; do not send proprietary material during an initial booking.
Access and environments
Name the authorized systems, environments, people, and access window. Prefer read-only and least-privilege access when sufficient; agree credential handling, access revocation, and whether any production interaction is permitted.
Client data and retention
Document data categories, approved storage locations, transfer channels, retention periods, and deletion requirements. Minimize or redact sensitive samples where possible. Confirm what evidence of deletion is required and what legal retention obligations apply.
AI models and third-party tools
Agree the approved providers, permissible inputs, hosting boundaries, and human-review requirements. Verify training use and retention settings for the specific product and contract. Zero retention is not assumed across all services or configurations.
Changes, incidents, and handover
Set named incident contacts, escalation channels, change approvals, validation gates, and rollback responsibilities. Confirm the handover inventory, runbooks, access revocation, and obligations that continue after delivery.
Robot and physical-system safety
Assign responsibility for hardware access, test supervision, emergency stops, safety qualification, and release authorization. Simulation success is not physical safety certification. Each domain has its own policy artifacts and evaluation gates.
Evidence to request during vendor review
- Applicable legal entity and contracting details, MSA, NDA, and proposed SOW.
- Insurance certificates showing actual coverage, limits, dates, and exclusions where required.
- Applicable security attestations or certifications and their scope, if available.
- Approved tool/provider inventory and the proposed data-flow and access plan.
- References available for the engagement, subject to consent and confidentiality.
No SOC 2 certification, insurance limit, universal zero-retention guarantee, or third-party endorsement is asserted here. Required evidence and any gaps should be resolved before access is granted.